If you receive a notification about a security change or a withdrawal lock that you did not initiate, take action immediately:
Freeze your account: Tap the "Disable Account" link at the bottom of the security notification email you received.
Contact support: Reach out to support@pdax.ph immediately to report the unauthorized access.
Secure your email: Change the password for the email address associated with your PDAX account, as it may also be compromised.
If you have any questions or need further assistance, you may file a support ticket here or you can send us an email at support@pdax.ph.
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